Quality

Manage the performance of your carriers to ensure optimal service quality.

Sightness Quality is dedicated to optimizing the quality of your freight transport service. When the respect of the commitment for your customer is more than ever a key factor of competitiveness for your company, the functionalities of the Quality module capitalize on the power of advanced analytics to facilitate the piloting of the performance of your carriers. Thanks to its various functionalities, Quality allows you to have a reliable vision of the performance of each carrier in terms of quality of service and gives you all the levers to improve it by deploying the right actions, at the right level, at the right time.

  • Improve your service rate

    Have performance indicators on a single interface to have a comprehensive, adaptive and consolidated view of the performance of your providers' transport operations.

  • Anticipate issues

    dentifier facilement et traitez en temps réel chaque expédition en anomalie.

  • Limit the financial impact

    Minimize, anticipate & value the risk of late delivery with serenity.

  • Contact your carrier

    Collaborate with your partners in a fluid and reactive way.

Feature

Carrier Promise

Drive the real performance of your carriers.

  • Service rate improvement
  • Performance measurement
  • Identification of anomalies
  • Shipper-carrier collaboration

Through a comprehensive and intuitive dashboard, Carrier Promise provides you with a precise vision of the quality of service of your carriers and the respect of the promise made to your customers. Thanks to the dynamic visualization of reliable data, you can easily and accurately assess the quality of each step of your transport and logistics processes in terms of delivery times and compliance.

For whom?

Operations, Supply Chain, Logistics, Transport, Purchasing, Trade Director / Manager

What needs?

Companies do not yet have a precise vision of the quality of service provided by their carriers and the respect of the promise made to their customers. They need reliable data, clear and precise performance indicators and collaborative tools to effectively manage the real performance of their service providers and improve their service rate.

Benefits:

Global and adaptive vision of carrier performance // Identification of deviations // Control of data and management rules // Easier decision making // Smooth collaboration between shipper and carrier // Time saving // Valuation of users' missions

Ask the demo
Feature

SatisfAI

Improve your quality performance by easily identifying the recurring causes that weigh on your delivery times.

  • Artificial intelligence
  • External factors

SatisfAI capitalizes on its Artificial Intelligence algorithms to detect recurring anomalies in your deliveries, identify their root causes and automatically prescribe action plans to resolve them and concretely improve delivery times.

For whom?

Director / Head of Transport, Trade

What needs?

Shippers and their carriers are unable to make the right assessments of their respective performance because they are unable to correctly identify recurring anomalies and analyze their real impact on the service rate.

Benefits:

Improved service rate // Automatic generation of prioritized collaborative action plan recommendations // Anticipation of anomalies before shipment // Smooth and reactive shipper-carrier collaboration

Ask the demo
Feature

TrackLive

Benefit from real-time visibility on all your delivery statuses and intervene as quickly as possible on shipments at risk.

  • Real-time tracking of shipments
  • Identification of risks of litigation or delays
  • Collaborative platform

Based on events collected from several hundred carriers, Tracklive allows you to anticipate malfunctions and ensure the best service to the recipient customer. Communicate easily between stakeholders to treat anomalous shipments in real time and also benefit from a global visibility on all the delivery statuses of your shipments to have a better understanding of the anomaly in question.

For whom?

Transport, Sales Administration Director / Manager

What needs?

Professionals do not have centralized, real-time visibility into their shipments, which prevents them from being proactive. Transport functions need to be able to react quickly in case of risk or delay, and customer service needs to take the lead with the recipient.

Benefits:

Exhaustive, immediate & consolidated visibility of anomalous shipments // Real-time correction of anomalous shipments with the carrier // Anticipation of the risk of late delivery // Fluid & reactive collaboration between shipper and carrier

Ask the demo
Feature

Incent

Incentivize the performance of your carriers & associate quality to its right price.

  • Performance monitoring via the Bonus/Penalty contractual clause
  • Automatic calculation of Bonus/Penalty
  • Automatic generation of credit note requests

This functionality allows the client to set up or automatically bring up incentive or indemnity clauses in the service contract, linked to the performance level. If the contract is respected (disputes or deadlines), the carrier can benefit from a bonus; if not, a malus is applied to the carrier and the principal can be reimbursed.

For whom?

Operations, Supply Chain, Logistics, Transportation, Purchasing, Controlling, Customer Relations, Sales Administration Manager

What needs?

Shippers and carriers are bound by a service contract that guarantees a level of delivery performance via a specific clause. None of them can today financially value the rewards or reimbursement indemnities linked to this mutual commitment.

Benefits:

Global & adaptive visibility of carrier performance // Immediate & automatic evaluation of the amount of compensation due in case of delay // Control of data & contractual commitments in terms of quality of service // Minimization of the risks of financial deviation from the transport plan // Time saving // Easier decision making

Ask the demo
Image témoignage par défaut

«After a rapid implementation, Sightness allowed us to effectively address two of our major challenges. On the one hand, Sightness automatically controls the invoicing of our transport purchases. On the other hand, we have improved the management of our margin on the sale of transport services.»

Alexandre Cavallini, Transport Director Healthcare - Alloga

Image témoignage par défaut

«With Sightness, our transport managers focus their efforts on action plans in collaboration with the providers. The tool allows the rapid structuring of the activity management.»

Ivan Richard, Transport Manager - L'Oréal

"We were above all seeking to achieve consolidated visibility of all our flows. We appreciate and value Sightness's ability to integrate a wide variety of flows."

Jérôme Laprée, Category Manager Supply Chain - LVMH

Image témoignage par défaut

«Thanks to Sightness, we can demonstrate to our customers that we have mastered and monitored the respect of our promise. Anomalies are easily identified, allowing corrective actions to be taken quickly.»

Dominique Franze, EMEA Supply Chain Manager - Mane

"We felt that this was the solution we needed. We wanted to partner with a solution that would not just be a spectator in the relationship, with experts who could support us and be active agents of change alongside us."

Bernard Chiesa, Quality, Compliance & Service Providers Manager - Merck

"From data collection to calculation and analytics, Sightness was in the end the most capable and complete solution assessed that was able to handle the challenge."

Marcus LeMaster, Global Director Logistics Sustainability - Schneider Electric

The other modules

Reduce my transport costs

Cost

The Cost module allows you to control expenditure and volumes with precision. It also generates a high ROI thanks to its anomaly detection functionalities.

Features :
  • OkActivity
  • OkInvoice Control

Reduce my GHG emissions

Carbon

Carbon's functionalities combine a calculator of transport GHG emissions, a management tool and a simulator which identifies the most promising reduction avenues as well as their impact.

Features :
  • OkPure
  • OkFootprint
  • OkTransform
Ask the demo