Quality

Improve your transport performance and offer an optimal service

Quality is our module dedicated to the quality of service in freight transport. The latter has become a key factor of competitiveness for companies, which must satisfy the growing expectations of their customers while containing their costs.

  • Improve your service rate

    The service rate is difficult to improve. Why? Because of recurrent anomalies whose root causes are multifactorial and difficult to identify. Sightness offers you efficient management, qualifies operational problems with high precision and proposes action plans to solve them.

  • Anticipate issues

    When it comes to managing delays, you want to take the lead. Sightness allows you to track your shipments and calculates the probability of delay live. This is an invaluable assistance to increase your impact on customer satisfaction.

  • Limit the financial impact

    Service quality issues also have a significant impact on costs. Sightness allows you to challenge the financial penalties associated with delays and simply recover large sums of money from your service providers in the event of poor performance.

Feature

Customer Promise

Manage compliance with your customer promise

Customer Promise allows you to control the quality of the order from order to delivery, including preparation. You control performance in all areas of analysis: Country, Mode, Region, City, Recipient, type of shipment, time frame…

For whom?

Transport managers, buyers

What needs?

Companies still measure the quality of transport based on complaints: a partial view, which does not reflect the true level of service offered. Professionals need clarity and accuracy.

Benefits:

Easier drift identification // Accelerated decision-making // Streamlined performance reviews

Feature

TrackLive

Take the lead in the event of delayed delivery

TrackLive centralises the tracking of all your shipments, regardless of the carrier used. It tells you which shipments are overdue and late and detects those with a high risk of failure.

For whom?

Transport managers, sales administration managers

What needs?

Professionals have no centralised, real-time visibility of their shipments. Which prevents them from anticipating. The transport functions must be able to react quickly in the event of delays, and customer service must take the lead from the recipient.

Benefits:

Visibility on shipments // Improved customer experience // Reliability of delivery data

Feature

SatisfAI

Improve your transport service rate with AI

Sightness SatisfAI neutralises the impact of external factors, detects recurring anomalies, identifies their root causes and recommends action plans to resolve them.

For whom?

Transport managers

What needs?

Transport professionals fail to make the right observations on performance and identify the right levers to improve the transport service rate. This makes communication with service providers more difficult.

Benefits:

Practical action plans // Improved service rate // More constructive performance reviews

Image témoignage par défaut

«After a rapid implementation, Sightness allowed us to effectively address two of our major challenges. On the one hand, Sightness automatically controls the invoicing of our transport purchases. On the other hand, we have improved the management of our margin on the sale of transport services.»

Alexandre Cavallini, Transport Director Healthcare - Alloga

Image témoignage par défaut

«With Sightness, our transport managers focus their efforts on action plans in collaboration with the providers. The tool allows the rapid structuring of the activity management.»

Ivan Richard, Transport Manager - L'Oréal France

Image témoignage par défaut

«Sightness allows us to both manage our transport expenses and identify anomalies related to non-compliance with contractual conditions with our partners.»

Chief Financial Officer - Leading european industrial company in packaging

"We were above all seeking to achieve consolidated visibility of all our flows. We appreciate and value Sightness's ability to integrate a wide variety of flows."

Jérôme Laprée, Category Manager Supply Chain - LVMH

Image témoignage par défaut

«Thanks to Sightness, we can demonstrate to our customers that we have mastered and monitored the respect of our promise. Anomalies are easily identified, allowing corrective actions to be taken quickly.»

Dominique Franze, EMEA Supply Chain Manager - Mane